FAQ
1. About Our Products
Q: What types of products do you offer?
A: We specialize in print-on-demand products and printable digital art, including custom apparel, home decor, wall art, and more.
Q: What is a printable digital file?
A: A printable digital file is a high-resolution artwork that you can download instantly and print at home, at a local print shop, or through an online printing service.
Q: Do you offer custom designs?
A: Yes! If you're looking for a custom print or digital artwork, please contact us to discuss your ideas.
2. Ordering & Payment
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Once your payment is processed, we will begin fulfilling your order.
Q: What payment methods do you accept?
A: We accept paypal and stripe.
Q: Can I cancel or modify my order?
A: Since our products are made-to-order, we cannot modify or cancel orders after they have been processed. Please double-check your details before placing an order.
3. Shipping & Delivery
Q: How long does shipping take?
A: Print-on-demand products require processing time before shipping. Delivery times vary based on location and shipping method. Estimated delivery times will be provided at checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping. However, customs fees and import duties may apply, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Please allow some time for tracking updates to appear.
4. Returns & Refunds
Q: Can I return or exchange my order?
A: Since our print-on-demand items are custom-made, we do not accept returns or exchanges unless the product arrives damaged or incorrect.
Q: What if my item is damaged or incorrect?
A: If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos, and we will assist you with a replacement.
Q: Do you offer refunds for digital products?
A: No, all digital downloads are non-refundable due to their instant nature. Please ensure you are purchasing the correct file format before completing your order.
5. Digital Downloads
Q: How do I download my digital purchase?
A: After payment, you will receive a download link via email. You can also access your files from your account if you created one during checkout.
Q: Can I print digital downloads at home?
A: Yes! You can print them at home, at a local print shop, or through an online printing service. We recommend high-quality paper for the best results.
Q: Can I resell or share digital files?
A: No, our digital files are for personal use only. You may not resell, redistribute, or modify them for commercial purposes.